Privacy Policy – UK House Moves

Last Updated: October 2025

At UK House Moves, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website. By using our services, you agree to the terms outlined below.

1. Data Controller

UK House Moves is the data controller for your personal information.

📞 Phone: 0800 0025 543
📧 Email: contact@ukhousemoves.co.uk

2. Information We Collect

We may collect the following personal data:

Contact details – name, phone number, email, and address
Booking details – inventory of items, move dates, delivery addresses
Payment information – card or bank details (processed securely through our payment provider)
Website usage data – cookies, IP addresses, and browsing behaviour (for analytics and performance)
Communications – emails, messages, or calls with our team

We only collect information necessary to provide our moving, packing, storage, and related services.

3. How We Use Your Information

We use your personal data to:

Provide and manage your moving or storage services
Send quotes, invoices, and confirmations
Communicate updates about your move or storage
Process payments securely
Comply with legal obligations, including insurance requirements
Improve our website and services through analytics

We will never sell your information to third parties.

4. Sharing Your Information

We may share your data with:

Service providers assisting with your move (e.g., storage facilities, insurance companies, packing suppliers)
Legal authorities, if required by law
Payment processors for secure handling of payments

All third parties we work with are bound by confidentiality and data protection obligations.

5. Cookies & Website Tracking

Our website uses cookies to enhance user experience, track website performance, and for analytics.

You can adjust your browser settings to reject cookies, but some features may not work fully.
Cookies may include session data, analytics, and advertising preferences.

6. Data Retention

We retain personal data for as long as necessary to provide services, comply with legal obligations, and resolve disputes.
Typically, booking and payment data is retained for 7 years for accounting purposes.
You can request deletion of your personal data at any time, unless we are legally required to keep it.

7. Your Rights

Under UK GDPR, you have the following rights:

Access – request a copy of the data we hold about you
Correction – have inaccurate or incomplete data corrected
Deletion – request deletion of your personal data (subject to legal retention requirements)
Objection – object to certain types of processing, such as marketing communications
Portability – receive your personal data in a structured format

To exercise these rights, contact us at: contact@ukhousemoves.co.uk

8. Security

We implement appropriate technical and organisational measures to protect your personal data, including:

Secure storage systems and encrypted digital records
Access controls to prevent unauthorised access
Regular monitoring and staff training

While we take all reasonable precautions, no method of transmission over the internet is completely secure.

9. Marketing & Communications

We may contact you by email or phone to provide updates about our services.
You can opt out of marketing communications at any time by clicking unsubscribe or contacting us.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.

11. Complaints

If you have concerns about how your data is handled, please contact us at:
📧 contact@ukhousemoves.co.uk
📞 0800 0025 543

You also have the right to contact the UK Information Commissioner’s Office (ICO): https://ico.org.uk

12. Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the “Last Updated” date revised.